(read previous posts at www.lifeofawahm.com)
Many of you are aware that my hubby Stew will be leaving this weekend for Haiti with the organization, "Healing Hands for Haiti."
If you want to follow their journey, you can join their FAN PAGE at www.facebook.com/ucthealinghands or I just put up a NEW Blog at www.stewanddarrylgotohaiti.blogspot.com
Stew's trip to Haiti has been planned since November and so after the earthquake, the team was not sure if they would be able to get down there since they had purchased commercial flights. It's been a little crazy since then, but all systems were go and confirmed a few weeks ago!
The team of 26 has been getting ready for this trip and getting their families and lives all ready to make this 10 day service trip.
As we returned home from Church on Sunday, we had several frantic messages and texts that Delta Airlines has canceled their flight this Friday and won't be flying to Haiti until June.
Guess what? Delta hasn't contacted any of them! One of the team members, Brooke just "had a feeling" Sunday morning to confirm her ticket and called and they told her, "hey, by the way...your flight to Haiti is canceled."
This is just 6 days before the flight. So in a panic, the team members all had to start looking for tickets on other airlines, additional costs, schedule change, loss of days being able to serve in Haiti.
And here it is Tuesday morning, just 4 days before their flight was scheduled to leave and get this, Delta has still not officially told them their flight is canceled. Several team members have now called in on their own and they have advised them that this is correct and how to request a refund.
Luckily most of them have been able to reschedule on American Airlines but Stew and Darryl will lose a whole day in Haiti of being able to serve. They will not arrive until Sunday now.
It's all good and I understand that when you are stepping out to serve and do good, the enemy tries to stop it so I am always one who is flexible and can just roll with it, but I am pretty upset at Delta this morning.
They might have it in their policy that they don't have to notify you of a canceled flight but HELLO they have to understand that people who are booking a flight into Haiti must be going there for a purpose and serving down there. You would think that they would have the courtesy to reach out and help this team!
Could you imagine if Brooke would have not had that prompting to call and they didn't find out until Thursday or Friday! Ticket prices go up substantially, flights get booked and most of the team members have raised donations for their flight on their own.
Those that know me, know that I am usually "Polyanna" towards things but I really think Delta should have taken better care of this team.
A big shout out THANK YOU to American Airlines for picking up the ball that Delta flat out dropped!
What would you do in this situation? Would you contact Delta and let them know how this affected this team? Do you think they would care? I so feel like writing a letter but maybe it's best I just let it go and count the blessings that the trip still goes on!!!
This team was destined to serve on this trip!
No earthquake, $$$, flight cancelations can stop them! (enemy hands off this one and you are under their feet)!!!
P.S. I'll get back to my "Vacation posts" tomorrow...just had to vent a little bit today!!! ;)
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